Returns Policy

We have a 14-day returns policy, which means you have 14 days from receipt of the item to request a return.

To qualify for a return, merchandise must be in the same condition as received, unused, have all tags attached and be in its original packaging.

To initiate a return, you can contact us via hello@petto.com.pl

Please note that returns will need to be sent to the following address:

42-262 Early modern

ul. Południowa 16

POLAND

Goods sent to us without prior request for a return will not be accepted.

If you have any questions regarding returns, you can always contact us at hello@petto.com.pl.

Damage and problems
Please inspect your order upon receipt and contact us immediately if any goods are faulty, damaged or you have received the incorrect goods, so that we can assess the issue and rectify it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special order or personalized items), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item and make a separate purchase of a new item once your return has been approved.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition in which you received them, unused, with attached labels and in the original packaging.

Refunds
We will notify you once we have received and reviewed your return and will let you know whether your refund has been accepted or rejected. If your refund is accepted, it will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and issue the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@petto.com.pl.