Online store regulations

Petto.com.pl

1. General provisions, contact with the store owner
   1. These regulations (hereinafter referred to as the " Regulations ") define the rules and conditions of using the Petto.com.pl online store, operating at www.petto.com.pl
   2. The owner of the Store is Zetpol sp. z o. o. , an entrepreneur running a business under the name ZETPOL with its registered office at ul. Południowa 16, 42-262 Poczesna near Częstochowa, entered into the Central Register and Information on Business Activity, NIP 573-296-44-96 (hereinafter referred to as the " Seller ").
   3. The Seller's contact details are as follows:
      
      Contact address: 42-262 Poczesna, 16 Południowa Street
      E-mail address: hello@petto.com.pl
      Telephone number: 533502610 (customer service hours – see the Contact tab).
      Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Council: hello@petto.com.pl . Communication may be conducted in Polish.
2. Technical requirements
   1. In order to use the Store, you must have:
      1. a computer or other device with a web browser;
      2. access to the Internet;
      3. active e-mail address.
3. Personal data
   1. The administrator of the personal data of the Store's customers is the Seller.
   2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy .
4. Conclusion of the sales contract, customer account
   1. The Store enables the purchase of goods (hereinafter referred to as the “ Goods ”) displayed on the Store’s website in two modes:
      1. without registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to complete the order form with all the required data necessary to perform the contract and, if necessary (at the customer’s request), also the data to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter " Account "), registration is a one-time process, and the email address and password chosen by the customer are the basis for subsequent log-in. Details on how the Seller provides the digital Account management service are available below in the Account Terms and Conditions . After logging in to the Account, the customer has access to their order history, and for subsequent orders, they do not need to fill out the order form with their personal data again.
   5. The customer may cancel their account at any time without incurring any costs. To do so, please send your cancellation request to the following email address: hello@petto.com.pl .
   6. Confirmation of the order by the customer using the "Buy and pay" button (or another button with the same wording) means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. The sales agreement (hereinafter referred to as the "Agreement" ) is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), about which the Seller informs the Customer via e-mail confirming acceptance of the order for execution.
   8. If the order for Goods cannot be fulfilled (in whole or in part), the Seller will inform the customer; in such case, the Agreement will not be concluded. The Seller will also inform the customer of the existing options for alternative order fulfillment, e.g., partial fulfillment or waiting for the Seller to replenish inventory. If the order has already been paid by the customer and is not possible to fulfill, the Seller will immediately refund the customer the payment (depending on the scope of the order cancellation).
   9. ;
   10. The Seller shall provide the Customer with confirmation of the conclusion of the Contract on a durable medium at the latest upon delivery of the Goods.
   11. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
   12. The Seller reserves the right to suspend order processing if the customer has provided false information or if such information raises reasonable doubts as to its accuracy. In such a case, the Seller will (if possible) attempt to contact the customer to verify the accuracy of the information provided.
5. Prices and payment methods
   1. The prices of the Goods are given in Polish zloty (PLN) and in gross amounts, i.e. including VAT.
   2. The cost of delivery of the Goods is given separately in the Store's shopping cart, depending on the delivery method chosen by the customer.
   3. The available payment methods are described on the Store website in the "Payment methods" tab and are presented to the customer at the ordering stage (in the shopping cart).
   4. The store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / payment with the so-called virtual wallet - via the payment platform:
         • Tpay
      3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. cash on delivery (cash on delivery)
      5. payment in cash or by card upon personal collection at the Store's stationary point
   5. If the customer has chosen payment by standard bank transfer, payment for the order must be made within 7 days of its placement. Failure to pay within the aforementioned timeframe will result in the Agreement being deemed null and void. The preceding sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
      
6. Delivery of goods
   1. Delivery of Goods takes place according to the customer's choice:
      • via a courier company
      • to InPost parcel lockers
      • personal pickup
   2. The customer can also collect the order:
      1. in person at the Seller's office
   3. With the exception of Goods collected by the customer in person, the order is considered completed upon dispatch of the shipment to the customer (entrusting the shipment to the carrier). The exact actual delivery date is determined by the carrier.
   4. Goods are shipped by the Seller within 3 business days, unless a different timeframe is explicitly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order Processing Time" tab.
   5. The Seller normally processes orders within the territory of the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab.
7. Withdrawal from the contract
   1. A Customer who is a consumer or entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the " Privileged Entrepreneur ") has the statutory right to withdraw from the contract for the sale of the Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.
   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above-mentioned deadline:
      • in electronic form to the following address: hello@petto.com.pl or
      • in writing to the following address: 42-262 Poczesna, ul. Południowa 16.
   3. The declaration of withdrawal from the contract may be submitted using the template available here ; however, use of the template is not mandatory. The Seller will immediately send the Customer an email acknowledgment of receipt of the declaration of withdrawal from the contract.
   4. Then, within the next 14 days, the customer should send the returned Goods at his/her own expense to the postal address: 42-262 Poczesna, ul. Południowa 16.
   5. The Seller shall immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the Customer:
      • prices of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest standard method of delivery offered in the Store.
   6. The Seller may withhold the refund until he receives the Goods back, or at least the Customer provides the Seller with proof of sending back the Goods.
   7. Refunds will be made using the same payment method that was used by the customer in the initial transaction, unless the customer expressly agrees to a different solution.
   8. The Customer shall be liable for a reduction in the value of the returned Goods if, before submitting a declaration of withdrawal from the contract, he or she used the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
8. Exceptions to the right to withdraw from the contract for the sale of Goods
   1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet his/her individual needs (personalised goods);
      2. that spoil quickly or have a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package has been opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygiene reasons);
      4. audio or video recordings or computer programs delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, due to their nature, are inseparably connected with other goods after delivery (e.g. construction materials, if used);
      6. newspapers, periodicals or magazines, with the exception of subscription contracts (printed press);
      7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control.
9. Complaints
   1. The Seller is obliged to deliver to the Customer the Goods in accordance with the Agreement.
   2. To consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. To other customers, the Seller is liable under the principles of the Civil Code.
   3. Complaints can be submitted:
      • in electronic form to the following address: hello@petto.com.pl
        
      • or in writing to the following address: 42-262 Poczesna, ul. Południowa 16.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
   5. In the event of dissatisfaction with the manner in which the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use extrajudicial methods of handling complaints and pursuing claims.
   6. For the above purpose, you can:
      1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
      2. seek assistance from the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection,
      3. Use the ODR (Online Dispute Resolution) platform , which is used for online dispute resolution between consumers and businesses if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here .
      4. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract.
   7. Additional information on out-of-court complaint and redress procedures is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/ .
10. Product reviews
    1. In the Store, it is possible for the customer to add an opinion about the product (hereinafter " Opinions ").
    2. This functionality is only available if the customer uses an external customer satisfaction/customer feedback program.
    3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and in line with good practice, which means that you cannot post Reviews:
       • of an unlawful nature;
       • contrary to good customs, in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic or religious hatred;
       • violating the rights of other people, including in particular property and personal copyrights and the right to privacy;
       • containing content or graphic elements of a commercial or advertising nature, relating to products other than those offered in the Store.
    4. The Seller and/or the provider of an external customer satisfaction/review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be deleted.
    5. If a Review is blocked or deleted, the Seller will inform the customer, providing a justification. In such a case, the customer may file an appeal under the terms described in Section X.6 of the Terms and Conditions.
    6. Appeals against decisions regarding Opinions (hereinafter referred to as “Appeals”) may be filed:
       • in electronic form to the following address: hello@petto.com.pl
         
       • or in writing to the following address: 42-262 Poczesna, ul. Południowa 16.
       The Seller will immediately confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an email address). The Seller will consider the Appeal in the form in which it was submitted (in writing or via email) within 14 days of receiving the Appeal.
    7. Any person visiting the Store may submit a notification (hereinafter referred to as the "Notice") to the Seller if they believe that the Store contains illegal content within the meaning of the Digital Services Act (DSA) or that is inconsistent with these Terms and Conditions. Notifications should be submitted electronically to the following address: sklep@zetpol.pl.
    8. The Seller will immediately confirm receipt of the Notification electronically. The Seller will review the Notification within 14 days of its receipt, providing a justification. The person who submitted the Notification may appeal the Seller's decision regarding the Notification under the terms described in Section X.6 of the Regulations.
    9. In the event of dissatisfaction with the manner in which the Seller resolves the Appeal, the person filing the Appeal may use the out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
    10. The Seller is not responsible for Opinions posted in the Store by customers, provided that:
        • has no knowledge that the Opinion is illegal content;
        • immediately takes appropriate action to remove or prevent access to illegal content upon receiving such knowledge or information, in particular the Seller shall immediately consider Notifications.
11. Final provisions
    1. Polish law applies to Agreements concluded in the Store. The Agreement is concluded in Polish.
    2. None of the provisions of the Regulations excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from the provisions of law.
    3. The Seller may amend the Regulations at any time, and such changes shall apply to orders placed after the publication of a new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified of the change in the Regulations and the possibility of not accepting the new content.
    4. The regulations are effective from March 21, 2024.

Account Terms and Conditions
in the Petto.com.pl store

1. General provisions, contact with the Seller
   1. These account terms and conditions (“ Account Terms ”) set out the terms and conditions for using your customer account (“ Account ”) in the Petto online store (“ Store ”).
   2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Services by Electronic Means. The Account service is an additional and ancillary service to the Seller's core business, i.e., offering customers the purchase of Goods. The Account service is free of charge.
   3. The Account Terms and Conditions supplement the Store Terms and Conditions. To the extent not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as for the Store:
      42-262 Poczesna, 16 Południowa Street
      e-mail: hello@petto.com.pl
      tel.: 533502610
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1 of the Store Regulations.
   2. By using the Account, the Store customer has the option to:
      1. save and store your personal data (including the delivery address) in your Account, which allows you to make subsequent purchases in the Store without having to complete the address form again,
      2. view your order history,
      3. insight into the status of your order.
3. Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. Creating an Account by the Customer constitutes the conclusion of an electronic services agreement for an indefinite period. The Customer may terminate their Account at any time without providing a reason. To do so, please contact the Seller electronically at hello@petto.com.pl . The Customer also has the statutory right to withdraw from the Account management agreement within 14 days of its conclusion.
4. Complaints
   1. The Seller is liable to consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable to other customers under the terms of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the manner in which the complaint is handled by the Seller, you may also use out-of-court complaint and redress procedures, in accordance with the procedure described in sections IX. 6-7 of the Store Regulations.
5. Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Terms and Conditions
   1. The Seller may amend these Account Terms and Conditions in accordance with the principles set forth in Section XI. 3 of the Store Terms and Conditions. If the Customer does not accept the new wording of the Account Terms and Conditions, they may terminate the Account service agreement (by contacting the Seller electronically) with a 14-day notice period.

Newsletter Terms and Conditions
in the Petto.com.pl store

1. General provisions, contact with the Seller
   1. These newsletter regulations (" Newsletter Regulations ") define the terms and conditions of providing the so-called newsletter service by the Seller (" Seller ") – the owner of the Petto online store (" Store ").
   2. Newsletter is a periodic electronic message sent by the Seller to the email address of the person who has provided appropriate marketing consent (the " Subscriber "). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's business, the Store's industry, or educational content that the Seller believes may be interesting and useful to customers or potential customers of the Store (the " Newsletter ").
   3. These Newsletter Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Services by Electronic Means. The Newsletter service is an additional and ancillary service to the Seller's core business, i.e., offering customers the opportunity to purchase Goods. The Newsletter service is free of charge.
   4. The Newsletter Terms and Conditions supplement the Store Terms and Conditions. To the extent not regulated by the Newsletter Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
   5. The Seller's contact details in matters relating to the Newsletter service are the same as in the case of the Store
      42-262 Poczesna, 16 Południowa Street
      e-mail: hello@petto.com.pl
      tel.: 533502610
2. Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that enables the receipt of e-mail messages,
      2. active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber may receive e-mail messages from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activities of the Store and the Seller, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller determines the delivery time and the content of the commercial information contained in the Newsletter.
3. Newsletter service agreement, withdrawal from the agreement, cancellation of the Newsletter service
   1. The Newsletter service agreement may be concluded:
      1. when a visitor to the Store completes the appropriate form on the Store website, providing their e-mail address to which they wish to receive commercial information,
      2. when placing an order in the Store – when the customer consents to receiving commercial information in the Store's shopping cart by checking the appropriate checkbox.
   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or other subscriber benefit related to the Store's operations (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus awarded in connection with the Newsletter subscription is then available on the Store's website.
   3. The Bonus is delivered to the Subscriber via email to the address provided during subscription, immediately after concluding the Newsletter service agreement. The Bonus is provided in an appropriate digital format (e.g., a link to download the e-book, a discount code, a code to be entered in the appropriate field of the Store's shopping cart to receive free delivery).
   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The subscriber may unsubscribe from the Newsletter at any time without giving any reason. To do so, they must:
      1. click on the appropriate link contained in each message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The Customer also has the statutory right to withdraw from the contract for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may discontinue the provision of the Newsletter service at any time, of which all Subscribers will be notified.
   7. If the Subscriber does not open the messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (with additional notice) shall cease to provide the Newsletter service to that Subscriber.
4. Complaints
   1. The Seller is liable to consumers and Privileged Entrepreneurs for the compliance of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable to other customers under the terms of the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the manner in which the complaint is handled by the Seller, you may also use out-of-court complaint and redress procedures, in accordance with the procedure described in sections IX. 6-7 of the Store Regulations.
5. Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
6. Changes to the Newsletter Regulations
   1. The Seller may amend these Newsletter Terms and Conditions in accordance with the principles set out in Section XI. 3 of the Store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms and Conditions, they may terminate the Newsletter service agreement with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (in the manner set out in Section III.3 of the Newsletter Terms and Conditions).